Canon Service Engineers do not work on other brands of equipment. They are supported by local and networked pan-European support teams with state of the art technology that helps ensure excellent service quality and delivery to you.
Installation, Network Connection and Training
The installation of the equipment will be carried out by appointment with you subsequent to the activation of your Easy Service Plan. The systems software and printer driver software will be installed and a connection will be made to a network point or
any single workstation using a USB or parallel connection. A connection may also be made to a suitable telephone point within 2 metres of this equipment if this is required.
The installation of the systems software and a software driver onto one workstation should be completed within 45 minutes, provided suitable access is given to undertake the task. Work outside of this allocated time, including the installation of
additional software drivers or the provision of additional cabling if required is chargeable for which a quote will be given. The system will then be tested to ensure that all of its features are working correctly and that you are completely happy with
Following successful installation of your equipment a key user you nominate will receive basic training on the functions and features of the device, including printing. This will also include guidance on the elementary aspects of on-going maintenance
such as how to load paper and toner and how to clear simple paper jams should they occur.
Repair of Equipment Faults
If at any time the equipment should develop a fault or fail completely, you can call the Canon Service Desk during normal office hours and request a service call. You can also do this via the World Wide Web.
A qualified Service Engineer will be assigned and will call you to agree a suitable time to visit. Our aim is to be on site with customers within, on average, six working hours.
Canon Service Engineers are highly skilled and carry only Canon parts. This means that all service repairs can be done on site with no requirement for you to be without your equipment for any length of time. Furthermore, unless the faulty item is a
very unusual one, all repairs can be made in a short time and in the one visit, keeping the down time of your equipment to a minimum.
Your Easy Service Plan covers all associated labour costs, including call out, travel and repair times, for all copying, printing or faxing related issues. It also covers you for the costs of all service parts, including developing cylinders / drums.
Only the cost of consumable items such as toners are excluded.
Service for Quality Performance
Easy Service Plans cover not only equipment faults but also degradation in output quality and other general support requirements that you may have, ensuring that you get the best performance and quality prints from your device
Your Easy Service Plan also gives you, and any user of your equipment, unlimited access to the Canon Helpdesk during normal office hours (9.00am to 5.30pm, Monday to Friday).
The Helpdesk is manned by product specialists who can provide expert advice on problems you may be having. They are also well placed to prevent a service call from being necessary if it is at all possible to remedy the problem remotely.
Toner cartridges for this product do not form part of this agreement and require you to purchase them from your local supplier of the equipment or from Canon directly.
NOTE: The Easy Service Plan is in force either for a specified time or for as long as payments are being made in accordance with the selected payment option you have chosen. Canon’s standard Terms and Conditions apply.